What to Look for in a Roofing Contractor in San Jose

By November 21, 2023Informational

When looking for a roofing contractor in San Jose, prioritize those licensed, insured, and with a strong track record of positive reviews and completed projects in the area.

Choosing a contractor who offers transparent communication, detailed estimates, and warranties for materials and workmanship is also essential.

Investing in a qualified, reputable company will help ensure you receive excellent workmanship and high-quality materials that will protect your home or business for many years.

When hiring a roofer, there are several key factors to research before deciding.

Roofing-Contractor-in-San-JoseRoofing Company Reputation

A roofing company’s reputation is an invaluable indicator of the quality of their work.

Be sure to select an established contractor with an excellent reputation built up over many years of serving customers in the San Jose area.

Check with trusted local resources like neighbors, friends, and family to get referrals for roofers they were pleased with.

Look at testimonials and reviews on the company’s website and impartial review sites.

Favorable recommendations from past customers are a good sign. Home improvement experts like those at This Old House magazine or Angie’s List can also provide insight into reputable local roofing contractors worth considering.

Take the time to research any accolades or awards a company has received. Prestigious industry recognition for customer satisfaction, workmanship, or business achievement shows a commitment to excellence.

Reputable roofing firms will have a proven track record of completing projects, demonstrating their abilities to handle all roofing needs.

Contractors’ Certifications and Training

When evaluating a roofer’s credentials, look for pertinent certifications from leading manufacturers and trade organizations.

Contractors certified by significant roofing brands like GAF have undergone rigorous training and testing to prove their expertise in working with those materials.

Memberships in respected industry groups like the National Roofing Contractors Association also indicate a roofer stays up-to-date on the latest methods, technologies, safety protocols, and building codes.

Ask about the specific training and qualifications of the crew members working on your roof. Do they receive ongoing training to refine their skills and learn new techniques?

Are they certified by manufacturers for proper product installation? Dedicated training ensures each person is prepared for the intricacies and challenges of roofing work.

Roofing Services Offered

Consider the range of roofing services a contractor provides when making your selection. Look for extensive capabilities beyond roof repairs and replacement.

For example, can they handle roof coatings, leakage issues, ventilation improvements, and storm damage restoration?

What about ancillary services like gutter replacement, chimney repairs, skylight installation, and weatherproofing?

Choose a fully-equipped roofing company that can handle any issues or improvements needed during your roofing project and beyond.

Their broad expertise across many service areas makes them a valuable long-term partner for maintaining your roof’s integrity.

Years in the Roofing Business and Completed Projects

An established contractor serving the San Jose area for many years is preferable over fly-by-night operators with little demonstrated history.

Ask about how long they’ve been in business and how many roofing projects they have tackled.

Extensive experience with various residential and commercial properties proves their ability to diagnose and fix complex roofing issues.

It indicates they have developed streamlined systems and processes to deliver consistent results.

Verify that the contractor has all the proper licensing and insurance paperwork. Ensure they have an established business location rather than a PO box. These factors help confirm their legitimacy and stability.

Roof Work Warranties

Reputable roofing contractors will stand behind their work by providing solid warranties. Ask about the manufacturer’s warranty coverage on any materials, like shingles that will be used.

Many offer extended warranty periods if installed by a certified roofer.

Also, find out what type of workmanship warranty the contractor provides. Multiple-year guarantees covering defects in installation, materials, and labor show the company believes in the quality of its work.

Be sure you understand what is and isn’t covered under any warranty before signing a contract.

Safety Record and Protocols

The roofing process involves risky work at considerable heights. Therefore, prioritizing safety is crucial when selecting a contractor.

Ask about their safety philosophies, training programs, and protocols to protect workers and your property.

Responsible companies will have extensive safety policies and train their crew members on proper precautions.

They should be able to provide you with information on their safety record. Beware of any contractor unwilling to discuss safety in depth or tries to brush off your concerns.

Customer Service and Communication

During initial consultations, measure how responsive and professional the company interacts with you.

Do they show up on time and answer all your questions? Are they willing to explain their processes, provide roofing material samples, and give a detailed quote?

Responsiveness, transparency, and respect for the customer are all positive signs.

Find out what types of customer service follow-up and support they provide after projects.

Good communication throughout the process ensures you stay informed and satisfied.

Roofing Contractor Online Reviews

Feedback from their existing customers is one of the most telling factors when vetting a contractor.

Online sources like Google or Yelp can provide objective third-party reviews about people’s first-hand experiences.

Look for companies with glowing praise and 5-star ratings. Please pay attention to how they respond to any negative reviews as well. A commitment to making things right shows integrity.


Choosing the best roofing contractor for your residential or commercial property requires careful research into their reputation, credentials, experience, capabilities, safety record, warranties, and customer service.

Evaluating San Jose roofing companies using these criteria helps ensure you’ll have a positive experience from start to finish.

Investing in a quality contractor means you’ll gain long-lasting peace of mind knowing your roofing needs are covered by true professionals committed to excellence.

Mariano Renteria

Author Mariano Renteria

Mariano is more than just the owner of Falcon Roofing—he’s the heart of our company. His commitment to our customers, employees, and community sets the tone for everything we do. He is a night owl who enjoys ocean fishing, spending time with his family, and the occasional slice of apple pie. He organizes yearly trips for all their workers, emphasizing the importance of team building and camaraderie.

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